Disappointing Service

INCREDIBLE CONNECTION Disappointed with the service I received for my online order, I ordered on the 5th of June and selected a delivery option to my workplace, after placing the order I received an email confirmation stating that delivery would take place between 2-5 business days. I was okay with that because that’s the standard delivery process. At 10:52 on the 6th of June I received an sms from incredible connections stating that my order had been handed over to their courier partners , I should track my order. I also received an email stating the same thing. At 10:56 a guy called and said my order is ready for collection in mall of Africa, I asked why should I collect it from the store because I opted for a delivery. The guy said I need to come to the mall with my ID and collect. I also received an email stating “we hear you got your order”. Which was strange to me because I hadn’t received my order. I went to incredible connections in mall of Africa after work, only to be told that they don’t have my order, I have to go to Hifi corporations. I went there and I given my order, I asked why didn’t they deliver because I selected delivery option, the assistant said he doesn’t know why and made to sign collection documents, before handing over the parcel. On one of the documents, it requires name & surname of the driver and a signature, I had to sign that as well. I find this whole very unfair because I had to spend extra money on public transportation and all this happened in the evening, which is very unsafe. If i wanted to collect I would have selected a nearby store. This is really unfair.