Disappointing Service and Stock Issues at Incredible Connection - Blue Route Mall

I am writing to express my frustration and disappointment with the service I received at your Blue Route Mall branch. In May, I made a layby for a Skyworth TV and paid the required deposit. I returned on 3rd August to make my final payment and collect the TV, only to be informed that the item was not in stock. I was told that I needed to notify the store in advance before collecting my TV so that it could be ordered. Following this, I was assured that the TV had been ordered, and I received a notification confirming this. However, just one day before the scheduled delivery, I was informed that the TV was once again out of stock and bare in mind I was the one who made contact so if I did not call in they wouldn't have informed me about the TV being out of stock! So disgusted. This experience has left me incredibly disappointed. I find it unacceptable that I had to go through such inconvenience after fulfilling all my obligations as a customer. The lack of communication and poor service has left a bitter taste in my mouth. I hope this matter can be resolved swiftly, as I am still awaiting the delivery of the TV that I paid for in full.

I wouldn't recommend any of my family members or friends to shop at Incredible Connection. Thanks for nothing.