Disappointing experience with no product to show for it

I wish I had read the reviews prior to engaging with Incredible connection in any way. Our experience has been nothing short of terrible. First my call with Brendan from the call centre, as he was unable to give me a proper breakdown of how to use my ebucks to purchase a product, now I have all these ebucks vouchers that I cannot use.. Thanks Brendan.

Then my husband uses the right process to purchase a gift card on their website using his ebucks (we had to figure this out the hard way), and 2.5 days later, we still don't have the gift card code which means we cannot use that either. So now we've spent R 9 500 at incredible connection with nothing to show for it. The product we need is currently on sale which is why we purchased the vouchers earlier this week and by the time all this nonsense is sorted out, we will no longer qualify for the discount. Talk about a system that adds no value. You've successfuly peed off more customers (by the look at all the complaints on here, I would start making some drastic changes (starting with training on call centre staff). Extremely disappointed that we , with so many others working so hard to earn a living, get exploited by these companies.