Disappointing Experience with Incredible Connection - Faulty AirPods and Poor Service

I'm extremely disappointed with my recent experience at Incredible Connection. I purchased a pair of Apple AirPods from their Table Bay branch less than 6 months ago, and they've already developed connection issues. When I took them to the Canal Walk branch for assistance on October 4th, the technician (Mark) was unhelpful and shifted blame to the other branch.

The manager (Riyaaz) didn't offer any assistance or flexibility, and I was told I'd be charged a 15% handling fee if I wanted to purchase temporary earphones and return them after. It's frustrating that I haven't heard back from them regarding any progress or resolution.

I've yet to receive a satisfactory response or solution, and I'm disappointed in the product quality and customer service. Has anyone else had a similar experience with Incredible Connection?