Disappointed, lies, bad service from a manager Celetse

<p>Bought a laptop from the sandton store, 10days later screen is fautly, took it back to the store and the lady Mirriam said screen faulty we will repair it, and not swap for another 1. I was ok with that, she said i shld wait 7days, as acer wil, fix it. Never mentioned anything about me paying or warranty not covering whatsoever. </p> <p> </p> <p>12 days later I called n no1 was available to talk to me. I sent a twitter msg and Acer calls to say they will follow up. To my surprise i got a qoute , in shock I phoned the store and Mirriam boom comes to the phone. She says I must pay. I said how, she says i broke the laptop. How did it go from faulty to broken. I asked for Acer details so they can explain. Went to Acer and there it is, broken. But how i never handed it in like that. 1 excuse after the other. I have proof that says screen is faulty. I ask for explanation of how faukty went to broken no o e is able to add 1 and 1. </p> <p> </p> <p>We call sandton store from Acer and Mirriam says talk to my manager. Manager Celeste the same lady who hang up the phone on me the day before, shouts at me and tells me I can report to head office its fine. </p> <p> </p> <p>Really is this how you treat your customers. R3999 is not pocket change. I want my money back. It took 12 days, someone else is responsible not me. The poor communication, maybe that is what you were hiding. Trying to cover your tracks. So you can say broken not faulty. </p> <p> </p> <p>68% of people complain on Hello Peter, there is a serious problem in this company. I wonder if the ceo reads hello peter. </p> <p> </p> <p>I have logged a complaint with head office. All i want is my money or a fixed laptop. </p> <p> </p> <p>You need to start living by the name incredible not sucking at service. </p> <p> </p> <p>Am very disappointed and to think a manager can be at the fore front behaving so badly in customer service is sickening. </p>