Disappointed Customer Service

Incredible connection has the worst customer service. They say it’ll take 4-6 weeks to sort out the device. They had it for a week and didn’t do anything. After asking me a week later to turn off my find device, which I did, they didn’t pass the message on and had to wait two more days till they logged it in. It’ll take an extra 5 days before it even goes for repairs.. I’m highly frustrated and I paid a lot of money for my laptop. I’ll never buy from them again. Worst purchase and experience.