Disappointed customer

Comment: Good day. On Friday the 10/5/2019 I purchased a Wi-Fi mobile router from the Sandton store, which cost me R1 600.00. The sales assistant at the Sandton store was very helpful, but unfortunately he could not assist me to down load the TpMifi app on my phone as I did not have the data sim card with me. The next day Sat 11/5/2019 I went to Incredible connection store at the Southgate mall as this is the closes one to where I live. First of all the very first store assistance I walked into, was unable to assist and starred at me with a blank look, he then referred me to the tech at the back of the store. I explained to the tech that I just needed the app down loaded on my cell phone as the Sandton store assistance couldn’t help because I did not have the sim the day before. He then told me that it will cost me R250 as per Incredible's policy, REALLY? i walked out and then went to Matrix next door and the guys at this store assisted me without asking any questions and cost. I am really disappointed with the service of this store as I am a regular shopper at your store. FROM A VERY DISAPPOINTED SHOPPER!