1 reviews | Active since Jun 2015
Did not receive all items with product purchase
I Bought a Lenovo Tablet on Friday at the Incredible Connection branch in Middelburg Mpumalanga as it shows on the website you get the Tablet with Samsonite Case & JBL earphones , so the sales assistant give me the tablet and told me I must pay for it by the counter and he also told me the price is reduced to R1499.00 and the case and earphones is included , we got to the counter paid and they put everything in the bag and we left, just to get home and no case or earphones was in the bag, I called the branch manager today 21/7/2015 and told her I want my case and earphones and she told me the sales consultant told me wrong and the case and earphones is not included in the model i took but the model is the same as I saw on their website and I told him I want the combo deal. So she told me if I want to get my earphones and case I must pay R100.00 in as the one that I wanted is R1599.00.<br> <br> Regarding to me if the sales assistant told you the price is reduced and that it is included you must receive it.<br> <br> Hopefully I will get some assistance regarding this post.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719025.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719025.
Thanks and kind regards,
Customer Resolution Center
