Deplorable customer service

This will be my second report on the same purchase of a (Xiaomi Redmi Note 8pro) which I was advised by the store manager and the sales manager at CleareWater mall to pay for in full, so they can speed up the delivery process from the supplier. Its been four week now... and guess what... STILL NO DEVICE. The store manager called me trying to convince me to take the Xiaomi Redmi Note 8 instead of the pro or I can take my money back.... so I told him that I refuse to take the note 8 because I paid for the note 8pro... guess what he told me "well sir... than you'll only get it mid January 2020. At that point I decided to hand my issue over to Consumer Goods And Services Ombud/CGSO to take my issue further. I really don't have any more words for how unhappy and dissatisfied I am with Incredible Connection. Lets see if CGSO will be able to get THEM to give me the service I paid for.