MG
Mario G

1 reviews | Active since Sept 2015

16 Sept 2015, 09:54

Dell laptop power supply not part of laptop warent

On Sunday I went to Incredible connection in Rosebank Mall to tell them that the power supply that came with the laptop that I bought earlier this year was not working. The laptop is still under warranty. They said that the power supply is not covered by the warranty. I bought a new power supply for R800. I phoned dell to find out if this is true. it is not true and they are going to replace it for me. I have been done out R800 by software connection.

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Replies (1)
Incredible Connection
Incredible Connection's reply16 Sept 2015, 10:15
Official
Hello mariogib,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 720158.


Thanks and kind regards,

Customer Resolution Center