Dell Computer

I bought a Dell Inspiron Computer from Incredible Connection in October 2014. I also bought an extended Warranty as suggested to me by the salesman.<br> <br> In early January 2015 I went in to the branch and spoke to the repairs people. The letter d had got stuck on the keyboard and it needed to be replaced. I was told by the repair man that he did not think the warranty would cover the repair. I was also told that they would get one of their technicians to contact me that day. I phoned back later that day and was told they were still finding someone. A week later I phoned again. They assured me that my concern would be addressed and they would get back to me. Nothing happened. It is now nearly a month later and I have still not heard from Incredible Connection about how to go about fixing the keyboard of my laptop.