Delivery Frustration

@Incredible Connection – Extremely Frustrated with Online Order Delay

I placed and paid for an order online on Monday, 7 July — no issues there. On Wednesday, I received an email saying my order was out for delivery and the driver was on the way. Today is 11 July — still no delivery.

The tracking link still shows “out for delivery” with no progress. Someone has been at home 24/7, every day, waiting — so no excuse of a missed delivery.

I logged a complaint online Friday morning — no feedback. I called customer service, only to be told it’s with a third-party courier — but I’m not given a name or contact to follow up myself.

I’m now stuck, in the dark, and still without my order. @Incredible Connection, this is unacceptable. Please respond with answers:

Who is the courier?

Why the delay?

When will my order arrive?

#CustomerServiceFail #IncredibleConnection #OnlineOrder #NoDelivery #DoBetter