Delay on delivery

Placed an order on the 29th of November 2019...and on the 1st of Dec I got notified that my order was out for delivery, however no delivery occurred. On the 2nd of Dec my order was, again, out for delivery (based on the sms notification & tracking page) however no delivery occurred. Today was no different...got notified that my order was out for delivery...I phoned the guys to confirm the issue with my order and was given a tracking number and referred to RTT (which is the delivery company they work with) to track the order...I phoned the RTT company and was informed that the order, based on the tracking number given, was not with them and that Incredible Connection used their own internal delivery guys to deliver my order. I was then informed to revert back to Incredible Connection to follow up and ask them to contact their driver directly to confirm his whereabouts.

I then phoned the customer care line again and was informed by the consultant that my order is with RTT, which led me to inform her of what I was told...she then double-checked and informed me that my order is in Wynberg and that it'll be delivered over the weekend...which led me to notify her that I won't be available at the delivery address over the weekend and as an add on their deliver only happens during working days (Mon - Fri)...she then informed me that it'll be delivered on Monday.

I then informed her that I would like to cancel my order and get my money back...which then led to her giving me the cancellation email (***)...I have sent through the email and I'm waiting for a response.

Do not buy from this online store...rather buy from Takealot