Defective TV & Unresolved Service Issue

Urgent Escalation – Defective TV & Unresolved Service Issue Dear Incredible Connection Customer Service Manager, I am writing to formally escalate a serious issue regarding a TV I purchased from your store. The product is defective and has not functioned correctly since day one. It switches on and off by itself, and the screen only displays in black and white. Despite logging a support ticket over two weeks ago, I have received no resolution or meaningful feedback. To make matters worse, my tickets have been closed without my consent or the issue being resolved. This is unacceptable and falls short of the standards expected under the Consumer Protection Act. I request the following immediately:

A full refund or replacement of the defective TV. Written confirmation of the steps you will take to resolve this matter within 48 hours.

If I do not receive a satisfactory response, I will escalate this matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC).