Defective Ipad purchase from Incredible connection - limited support
I purchased IPad Pro for enormous amount of money, from incredible connection, the ipad was under 1 month old and in a protective Speck cover. Impressed the power button twice to complete Apple store download when a hairline crack from the power button to the bottom of the Ipad formed. I returned the reduction via incredible connection and a report came from Apple stating, physical damage not covered by warranty. This is utter nonsense, their report is vague they cannot show bumps or cracks on my ipad. The product was defective. I had my previous IPad Pro for more than 6 years no problems. I would strongly recommend you do not support Apple as they simply claim they make superior products with zero defect whic is utter nonsense. My ipad is insured, but this is a case of principle for me. 1 month old product. Zero prove of damage on this ipad, no drop or bump with a perfect crack from power button right through screen. I also want to add do t buy from incredible connection as they also don’t have your back and simply stomachs what Apple feeds them. Worst experience ever with Apple and I will not trust their technicians or support staff as I think they are *********** if they cannot realize that this is a defective product and it is not always the client that is the cause of damage. I also know Apple will not even worry about this they made their money and feels zero for the customers or loyal supporters.
