1 reviews | Active since Dec 2016
**************** unaddressed
<p>Last week Thursday, 24 November 2016, I purchased the JVC HIP HOP SPEAKER + BLUETOOTH XS-XN80 from Incredible Connection's website (Order # ********** 43). I utilised the EFTPro payment option, and via my remote banking app the payment of R2,499.00 was instantly made from my account. After seeing/receiving no confirmation of the success of my purchase on the website, I navigated to the 'Your Orders' tab, only to find my order listed as "cancelled".</p> <p> </p> <p>I immediately phoned the Incredible Connection call centre to ask for clarity, assistance and rectification, and was told to email my issue and proof of payment to ********** and to ********** After receiving no response, I phoned the call centre again on Friday - only to be told that Incredible Connection has a large backlog of emails to work through and that I would have to wait up to 10 working days for a response (which is a substantially long amount of time).</p> <p> </p> <p>This passed Wednesday, 29 November, I finally got a reply from Chantique at ********** The response: "Thank you for contacting the Incredible Connection - Customer Resolution Centre. Please supply us with more information so that we may assist you further with regards to your query."</p> <p> </p> <p>What more information could possibly be required other than I purchased your product, made payment for the product, sent you the proof of such payment, yet you inadvertently cancelled my order. Please reverse this cancellation and deliver my product to me.</p> <p> </p> <p>It has now been 7 days and this matter has yet to be resolved. I do not wish to reverse my payment transaction with the bank, because I want this product and believe that having paid for it I am within my rights to receive it. It is and has been frustrating and disheartening to have been faced with such a poor resolution mechanism and client response interface from Incredible Connection. </p> <p> </p> <p>Perhaps a review on this forum will help me bring this to a close and have my speaker delivered to me.</p>