Customer Service is not a phrase in their books

Certified ************. Take your money to Takealot rather. I made an order on the 30th for delivery between 2 to 5 days, here I am on day 5 still no word from the store. The tracking tab is as helpful as your call centre agents, the order has been sitting on "Order successfully placed", no movement, just silence. Since we are on day 5, what are the chances of receiving my goods on time? I'll tell you, zero! What good is a customer service line if the agents never have the answers, are they there just for show? The first agent I spoke to told me that the order was set to be delivered from your Pretoria warehouse but was cancelled, why? with whose consent? The second one says she notes the complaint but there hasn't been an escalation. Funny because I received an invoice after the call that only had the licence and delivery fee. What happened to the tv? All of this means I am the fool who just felt like giving away money to Incredible Connection because what is clear is that you don't have stock for the item that I ordered but won't return my money.