Customer service is non existent

I am writing to escalate my unresolved complaint regarding my recent online purchase.

The order was delivered in three parts, one of which originated from HiFi Corporation Mitchells Plain.

That item arrived in unsealed packaging and was clearly used. I reported this issue immediately (order number ***)

Instead of a resolution, I was wrongly accused of misrepresenting the problem.

Since then, I have repeatedly followed up and even offered alternative suggestions, yet no action has been taken.

To date, my complaint has been dismissed as “under internal process” with no outcome provided.

This experience reflects extremely poorly on your customer service and brand reputation. It is unacceptable that weeks later, I am still left without a resolution while being subjected to accusations and ignored communication.

I now require an immediate resolution:

A full refund for the defective/used item (Orion Clock Radio) (This item has been ready for collection/return the very next day after delivery)

Failure to resolve this matter immediately will leave me with no choice but to escalate it further through:

The Consumer Goods and Services Ombud (CGSO),

The National Consumer Commission (NCC), and

Public consumer complaint platforms.

I expect written confirmation of the agreed resolution within 48 hours.