Customer service is no longer a thing.

After taking a keyboard and mouse back because it stopped working, I was told it would take two weeks to receive feedback from the help desk. Two week came and gone, and I had decided to buy a new keyboard and mouse, because I needed it for work. After the third week and no feedback I phoned in to find out what was going on and they said they are still waiting for feedback from their supplier... Two months after I booked it in, I stopped at Incredible connection, Baywest to find out why I had not heard anything back. They apologized and said I was supposed to be contacted to come pick up store credit. They then also asked me to come back in a few minutes because they need to wait to load store credit, after an hour I went back and they apologized once again and said they would phone me when it's ready. a After two days they phoned me and said I could come pick up the store credit, but keep in mind I don't stay in town. I told the lady over the phone I would come in when I'm back in town. Another month down the line, I went in to go pick up the store credit and ONCE AGAIN no one had a clue what was happening, and they said ONCE AGAIN they need to investigate and they will phone me once it's ready.... Don't waste my time and petrol and still after months no refund of any sort. No care in the world that it effects me, my work or that every time I had to drive there and everytime there was an excuse as to why they cannot help me, then get someone that can!