Customer service has gone to the dogs! Well done Incredible Connection Greenstone...

What a pathetic experience dealing with the Greenstone branch of Incredible Connection. Not only do they charge you for something that they can't sell you but now i have to wait 7 working days for a refund 'because thats the procedure'!

Why charge me for something you can't sell me because you're offline and then add insult to injury take 7 working days to process my refund. How is that ever fair to the customer??? Run my credit card and take money instantly without even providing the service I thought I was paying for and then reverse it and take 7 working days to process my funds back!! Why even run the transaction in the first place? Cash goes off instantly but takes a ridiculous amount of time to return - in which world does that make sense that customers need to get *****ed over like this!

The attitude from Manager Brenda today left me speechless. I don't appreciate being made a fool off from a reputable store that can leave a customer at a loss without even a sense of apology? The branch manager should happily give me a call to discuss this - i have no doubt he will be expecting my call!