Corvid-19 cause Incredible Connection to miss Gremilns on their online store

When a company has an online store one would think it would well run; quick and easy and a pleasure to shop....well here is the bad apple that spoils the bunch. Incredible Connection has yet again messed up and is now blaming their mistake on them being pre occupied by the corona virus. I place an order on their website on the 18th of March 2020. The item in question was an XBOX controller that was marked at R649, which was a bargain and naturally I ordered it now that the order was placed and confirmation received I waited like and other customer. Two days later and still no update on the order tracking on Incredible Connections website.... I then called in to the customer care, waited 20 minutes to eventually be helped then was assured that my order is now with the store allocated with it and that the store will contact me. I received non of that. I then received an email stating that as per my request to cancel my order ( which I never did), the refund will be processed within the next 5-7 working days. I then get another email saying that Incredible Connection cannot fulfill my order due to them being to pre-occupied with the Corona Virus that they were not looking at the gremlins that crept on their system.

I have never heard of such a load of BS in my life. This is a nation wide company that all of a sudden has a compromised website because of Corona Virus taking their attention, that’s strange because when I walk into their store, I’m not greeted by any hand sanatizer nor are the staff wearing face masks or even gloves.... so this doesn’t add up!

Secondly, as a consumer I’ve seen a price marked and by law that is what I should get. Now incredible Connection can’t honor it and it took them 4 days to eventually tell me that. I can’t believe that a company can blatantly make excuses for their mess ups! If I had to walk into a store and see a price on an item, then take it to the till where by it scans at a higher price am I then expected to hear that the corona virus has taken up all the stores attention causing them to b unable to correctly mark their items. That’s not my problem as it’s the store that needs to rectify their errors and not at my expense!!!