Complete lack of Interest

<p>Yesterday, there was a daily deal for an item that I wished to purchase. The item, a Fitbit Charge HR was originally priced at R2,999.00, but the deal was to purchase it for R2,199.00. I went to checkout on the website, but it indicated that I would need to pay the FULL PRICE of R2999.00. Suspecting some kind of error, I cleared by cart and logged off the site, logged back in and tried adding the device again. I tried this a few times with no success. I then phoned the call centre and spoke to someone called Melissa, who promised to call me back. I never received a call back. I spoke to a techn called Doran who told me to go to a store- I however have transport problems, which is why I wanted to use the online service. Doran was incredibly (the only "incredible thing about my experience) rude to me, firstly addressing me as Sir (when I am clearly not a man) and secondly by getting short with me and then typing my name in all caps, as he was annoyed that I had given a bad rating and called him out for calling me "Sir". I sent an email to Incredible Connection detailing the issue. I got a confirmation of receipt, but as yet have heard NOTHING. I complained on Twitter and, not only did it take HOURS for them to respond, but again - no reaction. This is appalling for a brand, to allow customers to be treated so badly and to fail to show any concern. I am really, really surprised that Incredible Connection are not at all concerned about losing a sale. </p>