JA
Joel A

1 reviews | Active since Oct 2010

01 Oct 2015, 12:52

Complete Chaos and Extremely Disappointed

I arrived at around 08:30 on 1 October at the Incredible Connection store in Sandton to find a queue of about 100 people long (I counted roughly), but people were in relatively good spirits. Its what happened after that that took the cake.<br> <br> At around 09:05. all of a sudden, people started rushing towards the doors - it was absolute chaos!! Babies crying, people screaming - SUCH A MESS! It was utterly poor management and quite frankly expected more from Incredible Connection! Have they not had a sale before? Do they not know how to handle it? I could just not understand how it could deteriorate into complete chaos so quickly. Had they let a few people in at a time, and kept people in the queue updated on stock levels, this all could have been avoided!<br> <br> And to top it all off, after 2.5 hours in the \line"waiting for the 128GB iPad Air 2 with 3G"

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Replies (1)
Incredible Connection
Incredible Connection's reply01 Oct 2015, 14:27
Official
Hello joel447,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 720464.


Thanks and kind regards,

Customer Resolution Centre