Complaint

I am so disappointed with the service I have received from Incredible connections and HP. I bought a laptop in December 2024 in January 2025 the laptop just switched off. Took in to to incredible connections they apparently had it fixed by HP. However when the laptop came back the screen was peeling and the laptop was overheating. Contacted incredible connections I was then told that HP says they cannot fix it as my warranty has expired and I must now pay. Which to me is nonsense why am I paying when the only problem the laptop had was that it was off and couldn't switch back on the screen was fully intact and the laptop was not overheating. Whatever nonsense they did just made matters and I am expected to pay for their *********** work? Is this how they make money out of us? By cheating us into paying for damages they intentionally caused? If this is how they work then they must take back their laptop and give me back my money ALL OF IT because I am not giving them a cent of my money. Who's to say that this time around they will get the job done and the right way without causing any further damage? This is such an inconvenience because my brother is in varsity and needs this laptop. HP and Incredible connections I need answers and I need them now! All hell is about to break loose if I wake into incredible connections and not get the answers I need to get. If this isn't sorted within the next two days I am walking into that store myself and dealing with this matter the way I see fit best believe it will not be nice. R25000 IS A LOT OF MONEY WE DON'T PLAY WITH MONEY THIS SIDE! Sort this damn thing out.

HP ref *** Incredible connections ref is ***. This kind of service? Appalling!