Complain

Good day

I have completed the survey to compliment the excellence of the service I received at the Brits mall branch, exceptional. Hence on my survey, I had mentioned something of concern.

I bought my pad, MacBookAir@BritsMall which was out of stock buy then, but the one on the display. So I was offered the 1 on the display. It was wiped clean and was perfect to walk away with. But the following day when I opened the pad after charging, there is dust on the screen with a pattern of the keyboard. Meaning there's dust under the keypad. I am concerned this pad has been in use for a while on the display. The price I have paid for the pad is no longer equivalent to the value of the pad. We are also aware of returned stock by client being put on the display, by other stores, hence not insinuating anything, my apologies.

I hope to receive feedback soon.