Company doesn't actually respond to reports here

I reported about a week back about how Incredible Connection breached Warranty on a faulty Lenovo i3 G500.<br> <br> I need to add that I need my computer for the work I do. I'm seriously hamstrung without an own computer and am now missing deadlines. A smaller, even poorer quality machine would definitely not be a replacement as they try to force me to accept.<br> <br> I received a copy-pasted \reply"from their \""Hello Peter monitor\"""