Clear My name

I app**** for Telkom Router with Incredible connection and they said my contract was not approved. After few days , I belive the contract was approved and the Sales Person concluded the transaction without my knowledge. I never touched or received any router or paper work on this transaction until I saw debit orders and my Credit Score droped because of this issue. I went to the Store at Easrand Mall and the Manager phoned the Lady, they apologised and told me they will cancel the contract and sort everything out.

I then received messages from Telkom Lawyers requesting Money on Behald of Telkom. I have contacted Incredible Connections, Telkom and Consumer Goods & Services Ombud but I'm not getting assistance.

I even wanted to see who was using the Data but I was told , they can't find the Router that was associated with this contract. What are they charging me for now. I really don't know. Please help.