Cancelled Order with No Communication or Reasonable Refund Process

Ordered a pair of Jabra Elite 8 Actives on 15/12. On 20/12 I call in to enquire why my order is 'On Hold' - only to be told sorry the item is out of stock, you have to wait 14 days for a refund. IC your service and communication is shocking. If I hadn't called in to confirm, my wife wouldn't have received her Christmas present. Last you'll be seeing of me.