Call Center

This review goes out towards the Incredible Connection customer services line. I placed an order online on 27/01/2025. I called two times to chase an update on the delivery of my order which I have since cancelled.

These two times I called, both the agents sounded very rude and unenthusiastic to speak to me. As someone who has been in the customer services field for several years, I'd be a bit concerned if I was management at the Incredible Connection Call Center department as the attitudes the agents have expressed are alone off putting to want to cancel my order.

I realize how challenging it can be to work in this field but the last thing any client wants is to contact a call center, let alone have to deal with unenthusiastic call center agents!