Brand new laptop not repaired after 4 weeks, no joy out of Incredible Connection.

I purchased an expensive Asus laptop from Incredible Connection in December 2017. It was a Christmas gift. Upon opening the gift on Christmas Day, we discovered the hard disk was faulty. We then went on holiday and upon our return, I took it to Incredible Connection Centurion. I was told it would take 2 weeks.

After 3 weeks had elapsed, I REPEATEDLY phoned Incredible Connection, on the 7th, 8th and 9th of February. I was promised I would get the laptop back on the 9th. This did not happen. Then I was promised the 12th. Phoned again. No joy. Phoned again on the 13th. No joy. I lodged a complaint on their web site on the 13th, but nobody even bothered calling me. I then chatted to a "service" (yeah, right) agent called Zac who informed me that it was Asus's problem. Really? I didn't buy the laptop from Asus, I bought it from Incredible Connection. And note, it is a brand new laptop, which we have been unable to use for more than a month now.