Black Friday special - paid for TV yet no stock

The most pathetic service. My daughter bought a TV online on Black Friday special. Failed to deliver, then eventually sent message Tshegofatso Kutumela sent message saying they do not have stock in Gaureng and are not willing to source from another province. Surely when payment is received stock is allocated. She then said we must request a refund. Absolutely useless and unwilling to help. Order no ***