Black Friday order not yet delivered

<p>I ordered a tablet on-line on the Incredible Connection website on Black Friday (25 November). (Order number ********** 42) Before placing the order I was made aware that all Black Friday orders can take 5 to 10 working days to be delivered. We need the order in time for Christmas, but I thought there would be more than enough time. 10 working days from 25 November takes us to 12 Dec delivery at the latest. </p> <p>On the morning of the 12th of December I phoned the Customer Care line. After repeated unanswered calls I finally got through to a consultant who ensured me she will log a call and someone from head office will contact me. She did not supply me with a reference number; when I asked she said that will be supp**** when I was contacted. Two days passed without any contact. On Wednesday 14 December I tried to phone the Customer Care line about 20 times with no answer. I finally called the first store on the contact list (Atterbury Value Mart). I spoke to a guy Zenile (not sure about the spelling). He said he will find out what is going on and phone me back. He phoned me after 10 minutes, saying that he arranged that the order will be dispatched from the Menlyn store that same day. When I did not see that reflected on the website status on Thursday morning, I phoned Menlyn store. They were not aware about such an arrangement and said that they do not have stock, and they could not see any store on their system that has stock. I phoned Zenile again and he said (again) he will find out what is going on, but he did not yet get back to me with an answer. I also phoned the hotline again and finally got a reference number (731046), but still no one has got back to me with an answer as to what happened with my order.</p> <p>I urgently require this item to be delivered. I do not actually want a refund, I want this item delivered before Friday 22 December. This is a present for my one daugther, we already have an identical tablet for my older daugther and do not want them to have different tablets.</p> <p>At the moment I feel like I will never ever order anything again from Incredible Connection. Please respond and improve my impression of this store.</p>