BIG COPORATION BULLIES- SANDTON INCREDIBLE CONNECTION

Very disappointing experience with Incredible Connection Sandton.

I purchased a brand-new MacBook Neo A18 (Blush Pink) and received it on 3 June 2026. During the initial setup process, I discovered a noticeable dent on the laptop itself, specifically around the Apple logo area. The issue was reported immediately after unboxing.

I dealt with Tshepo Mosi, Mankwe Nkoana, Marilyn Phahlamohlaka, and Bruno Gomez throughout the process even emailed mr Marco De Silva whom i am certain saw my email too and chose to remain silent. I promptly provided photographs and cooperated fully with all requests. However, I was informed that the device would need to be assessed by the supplier and was later advised that the store would not accept accountability for the damage.

As someone who paid full retail price for a new laptop, I expected to receive a product in pristine condition and a more customer-focused approach when reporting a defect immediately after delivery.

The sad part is that I know there are many many more customers that have been silenced by "the store will not take liability" jazz and it stops here