BEYOND POOR SERVICE - INCREDIBLE CONNECTIONS - RENA

I SENT MY SON'S IPAD IN FOR REPAIRS BECAUSE OF THE SCREEN MALFUNCTION, YESTERDAY 12.04.2019 I RECEIVED A QUOTE FOR R2500 FOR THE REPLACEMENT OF THE DIGITIZER. I CONTACTED THE INCREDIBLE CONNECTIONS TABLE BAY MALL AND RINA TOLD ME THAT RYAN WAS OFF UNTIL MONDAY. SHE THEN TOLD ME TO CALL THE STORE ON MONDAY AS SHE WILL NOT BE ABLE TO PASS ON THE MESSAGE BECAUSE SHE IS GOING ON LEAVE. I THEN ASKED IF THERE IS ANYONE ELSE THAT CAN ASSIST ME AND SHE TOLD ME THAT MUNIER IS CURRENTLY ON LEAVE AND ON HIS RETURN SHE THEN BE TAKING LEAVE ALSO. TO MY CONCERN I ASKED HER WHAT IF SOMETHING HAPPENS TO RYAN AND HE DOES NOT RETURN AS PLANNED, SHE TOLD ME THAT SHE IS NOT ABLE TO ASSIST ME WHEN IT COMES TO REPAIRS, ALL SHE CAN ASSIST WITH IS PROVIDING CUSTOMERS WHO HAVE LOST THE PURCHASE RECEIPT WITH A COPY WHEN SHE FEELS LIKE IT. I THEN CONTACTED CORE WITH INFORMATION RECEIVED FROM RINA AND THEY TOLD ME THAT THEY DO NOT DEAL WITH INCREDIBLE CONNECTIONS DIRECTLY. ON CONTACTING HEADOFFICE AND EXPLANING MY QUERY I WAS REFERRED BACK TO RINA FROM THE STORE. RINA FOR SOME REASON WAS ABLE TO FOLLOW UP ON MY QUERY, BUT TO MY SUPRISE SHE INFORMED ME OF A REJECTION FEE FOR THE REPAIR OF WHICH I WAS NOT AWARE OF. WHEN I GOT BACK HOME I REFERRED TO THE PAPERWORK MY HUSBAND RECEIVED WHEN HE BOOKED THE IPAD IN FOR REPAIRS THE REJECTION FEE CLAUSE IS ON THE BACK OF THE DEVICE INFORMATION PAGE WITH A LINE BELOW FOR THE CUSTOMER TO INITIAL THAT THEY HAVE BEEN INFORMED AND ARE AWARE BUT BECAUSE MY SHUSBAND WAS NOT INFORMED NOR AWARE THERE IS NO INITIAL.