BE WARNED, RATHER SUPPORT A NOTHER COMPANY

I logged a request for a cancellation of my order at 8.59 03/12/2025 and was given a ref no. I received a sms at 14.57 to say my complaint has been resolved successfully but nothing has been done and my account has not been credited. I tried phoning their 086 3 times and held on for over 10 minutes each time and did not get to speak to anybody. I reached out to their online chat and was informed the refund has not been processed and can take 14 days. This is totally unacceptable. There is no reason with todays modern technology that it should take 14 days for a refund, my case is has been closed so nobody is going to bother. The customer service again that I was chatting to online just ended the chat after I told her clearly they don't care about their customers or customer service. I will not wait 14 days, they did not wait 14 days for my payment. Legal actions seems to be the only way this is going to get resolved.