Be aware they do not help students - 15% handling fee

Be aware they do not help students.

I had a dispute with Incredible Connection on Tuesday 30th Marth and them not willing to come a resolution with my sister and a product she was deeply upset about and disappointed by. She purchased this buddle on a student special with her student card.

The Lenovo laptop incredibly slow for a student and she was not satisfied with the product. We then went forward to return the buddle which all of it beside the laptop was untouched and unused. We were then told that a 15% handling fee was to be charged, I myself find this unfair and unacceptable to a full time student that does not work and has no source of income. Not only were they not willing to waver the 15% handling she is now without a laptop to continue on with her exams, assignment etc.

After a lot back and forth the manger at Incredible Connection Cresta, the best they can do is 10% handling fee and personally it is still not acceptable and not fair to a student who had to loose out on a product she wasn't satisfied with and was mislead by the sales team at Incredible Connection Cresta. The product/bundle was return within the 7 days of purchase.

They did not show her the laptop/demo model nor told her about a 15% handling fee, if that was the case I would've never have bought the product. They were not even willing to exchange the laptop for a better one without including the 15% handling fee. So she wasn't going to win either way.

Not only apon 10% fee that charged my sister that my forcefully had to accept, again now an old lady on top of that. Something I find very upsetting and hurtful to see my own mother have to accept that. Not acceptable I'm sorry, they then proceeded they did not even have enough cash flow to pay back the return. Now I've got to wait up to 10 days for the money to reflect back in the account. Now she's out of laptop till then.

I will continue to complain and write my reviews on the product as-well Incredible Connection Cresta that they were not willing to help out a student, that they mislead a young lady about a poor product aswell as 15% service fee along return.

I have to say I'm very disappointed in the matter and I will no longer refer people to Incredible Connection and if the case my be Lenovo laptops as-well

The manager of the store name is Johannes de Toit.