Ballito Junction Incredible Connection - Pathetic is an understatement

I had an extremely terrible and disappointing experience at Incredible Connection at Ballito Junction. I had called the store earlier in the day to find out if they had a product that I wanted to purchase. They did, I let them know I'll be coming through after work just after 5pm they said its fine. I asked if they would be a manager around to help me as I had a voucher to cash in and I knew there may be a manager needed to log it into the system. They assured me there will be a manager there to help. I made sure I asked all of these questions so I did not have any issues at the store. When I got there that afternoon, I let them know who I am and what I was there for. The manager simply told me they can't help me because it's load shedding and they can't log anything into the system. To my shock, I asked why was this not told to me when I called earlier so I would not have wasted the trip (30+km) to the store. She said she didn't know it was load shedding it just happened. Bull****, load shedding is a part of the norm now and an excuse like they didn't check the schedule was not sitting right with me. They gave me such a hard time, eventually after a long argument, the manager decided to sell me the PS5 controller + accessibles with the condition that I delete the voucher no from my phone. The teller went into my emails on my phone and deleted the email which contained the voucher. As dumb as that was, as I already had the email screenshot, I'm an honest person and would never use the voucher again. I needed one product and one product only. I then asked for a bag/packet to put in the PS5 controller, which they then told me to pay R5.50 for a bag after I had just spent R4400 in that store on one product. Talk about pathetic service. I sure as hell won't be back here and I will definitely be telling the company that I work to reconsider supporting them. Do better, incredible connection!