BALLITO Branch - Terrible customer service

The service at the branch is terrible. From reception to management to technician. I took my laptop in for repairs early November. It comes back with the screen not sealed properly and 2 way tape protuding from the panels on the screen. I was told to take the unit away whilst they order new panels. 10 days waiting. Courier takes 24 hours. Dear Saphia and your team. I am tired of you guys. Watching you guys try to put panels back but as a manager of an electronic store did not know that panels open up but what you did know is that it's stuck with 2 way tape. What is the delay as you keep saying that you "WhatsApped the guy" for the part. Is this professional enough. I don't think so lady. The problem there I see incompetence and taking customers for a ride same as you guys wanted to charge R450 to fix a hinge under warranty. Pocket money for Incredible connection??