Bad service/business

I've recently bought a product from incredible connection baywest port elizabeth and was quite impressed with the service. However my dissatisfaction started when I received an sms informing me that my order has arrived. So naturally I send my daughter to collect the package only to be told that the order hasn't arrived yet. So I called the number on the sms and I was so annoyed because after explaining to the lady I was put on hold for 12 + minutes only to dropped. So I called again and explained my dissatisfaction again and was again told to hold on for 15+ minutes so naturally I dropped the call I mean I'm phoning from my cell phone. I then asked my daughter to go to shop again and give the phone to someone. I spoke to a Eathen but he was not helpful at all leaving me hanging while he's no longer on the other side. The shop eventually told my daughter the product is not at the store but it's somewhere in me waiting for more orders before it will be available. I spend R500 petrol, not sure how much on the call and my precious time because I was told in black n white that my order has arrived. This will be my last time I'll bought from incredible connection ever again because their service sucks.