Bad Service West Coast Mall

<p>I bought a Lenovo MIIX 310 2-1 4 64 LTE 10 online on 2016/11/2016. Invoice number # ********** 63. Then in March it started giving trouble, it just switches off randomly. On 2017/03/11 we took it to Incredible Connection in the West Coast Mall and asked for a refund. The warranty clearly state,</p> <p>"1.2 CPA Warranty Period: </p> <p> Within the first 6 months from date of purchase:If goods are defective within the first 6 months from the date of purchase as indicated on your proof of purchase, you may return the goods to your nearest Incredible Connection outlet for a repair, replacement or a refund at the price paid for the goods at the point of purchase. Kindly indicate immediately when returning the unit to the outlet, which option (refund/replacement/repair) you would prefer, in order for the store to submit the correct claim to the manufacturer. Please note that Incredible Connection will have to return the goods to the manufacturer, supplier or service provider first, in order to confirm a hardware or manufacturer’s fault and to eliminate any customer induced damage or other warranty exclusions, before processing a refund,"</p> <p>They have sent the item in for assessment. It is now 20 days later, we have enquired in the shop 3 times during these 20 days and the only answer we get is that it is still in assessment. Do they want to assess it until the 6 month period is over, or did they already lose it like they lost our TV before? The TV was lost for 3 months, in which period they could not trace it. </p> <p>Maybe I am just stupid for still supporting Incredible *******ion. </p> <p>I do not know if all branches of Incredible Connection is the same or is it just this particular branch of Incredible Co.......tion?</p>