JI
Joel I

1 reviews | Active since Nov 2013

08 Sept 2015, 21:28

bad service wasting my time

I went into the pavillion branch on Sunday 6/9/2015 to purchase the HP pavillion laptop that was on a vodacom 2 gig deal for R389 per month.The deal was valid, according to the brochure, till the 6th. I spoke to Shameer and he informed me that the Vodacom consultant was not in the store that day but will be there on Tuesday, and that I should come back then.I told him that according to the brochure the deal expires today , and asked him if I come back on Tuesday the 8th of September will I still be able to get the deal and he said YES. I then said not a problem, I will come back. I went into the store today the 8/9/2015 and was then informed by the Vodacom consultant that unfortunately the deal has now expired. I explained to him that I did come in on time but Shameer told me on Sunday that you were not available and I would be able to sort it out on Tuesday. He then said there was nothing he could do and suggested a inferior laptop at a more expensive price. He also took my details and said that when there is another special he would call.I did not want to argue, so I politely left the store. It was not fair to have my time wasted twice, due to internal issues, what do you think

0
Replies (1)
Incredible Connection
Incredible Connection's reply09 Sept 2015, 08:13
Official
Hello joelisaac,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 719985 .


Thanks and kind regards,

Customer Resolution Center