Bad service, untrained and arrogant staff

<p>Went to take out a Vodacom contract on Friday afternoon at Incredible Connection Fourways Crossing. The greeting and attitude I received when enquiring was deplorable and you got the feeling nobody could be bothered. After spending 1.5 hours in store they still could not even complete the loading of my application. Nobody was trained and between 4 of them they were referring to hand written notes and calling other stores for help. The issues just compounded from there till eventually I tried to call them today and after 30 minutes of the phone ringing someone eventually answered only to put me on hold 6 times and the call cutting again. Martin, the store manager feels that his customer service is great because of the one phone call his staff member made to me at 12pm yesterday to say they were still working on my application. Little did they know that my next of kin on my application had already received an SMS telling them MY contract was approved??? Whoever your field services agents and head office sales manger are need to be fired!!!! I have never felt more unwelcome in a retail environment and frustrated trying do do business with someone. I AM TRYING TO GIVE YOU MY MONEY BUT YOUR SYAFF ARE SO USELESS THAT IT MAKES IT IMPOSSIBLE. </p> <p> </p> <p>Incedible Connection, you are failing your staff and your customers, this is not the first time we have encountered this level of apathy in your stores. </p> <p> </p> <p> </p>