Bad service, poor communication, delivery delays

I bought a Skyworth Qled TV on the 18th December 2025 at Incredible Online services have not received my order till date. After the actual purchase I received email confirmation of the order together with order number. On the 19th I tracked the order and estimated date was the 22nd I went in store to confirm since they one Company ,the lady in there advised that instore purchases are much quicker than online. I never gave a doubt ad I always use Take a lot and they deliver on time and effectively however they ddnt have what i wanted on my budget. So i was given a phone to speak to a consultant over the phone who assured that my order was suppsed to be delivered on that day but will escalate in relevant department and they will contact me withing 16hours, not precisely business hours. I then confirmed the turn around time includes weekends for delivery she said yes. I then left the store with a call reference back home as i was around shopping for Christmas holidays. Back home i received an email referencing the Call, with a new delivery date 29th. However what makes me unsettling is that no communication from them since, i cant track order, status of my order was pending to cancelled from the website. Im confused now as to what is happening, no communication from the logistic compay or driver. I'm so frustrated & angry as to why it's taking so long to deliver my TV or proper communication apart from emails they send. I am not convinced or free when it comes to online purchases when I last had bad experience buying a Cellular online. I'm still waiting for my order so now I must follow up on my escalation, I used my money to buy i must also use another money to call them or take a local taxi to their store to make a follow up over their phone as I won't use my credit to do stupid calls when they already debited my account. This is so ****** *********** stupid online service/experience ever. I won't recommend to anyone and I rate it 0 😔.

Contact ***