BAD SERVICE - INCREDIBALE CONECTIONS, BOKSBURG

I saw an ad in my local paper for a Telcom Data Deal at Incredible Connections that interested me. Before driving to Boksburg I phoned the store to enquire what I needed to bring with me. The sales assistant said I needed to bring my ID, proof of residence, 3 months Bank statements, R99 activation fee & a Pay slip. I explained that I was a pensioner and did not work and therefore did not have a pay slip but that I was an existing Telcom customer. She said that the 3months statements would suffice. When I arrived at the store I was informed that as I was unable to produce a Pay slip I would need 6 months Bank Statements and that unfortunately the Telcom application system was not working and that they had several applications waiting to be processed!! If I had been informed on the phone of the fact that I needed 6 months bank statements and that the system was not working, I would never have driven the 25km there and back. VERY disappointed in the service I received - a sincere apology from the Store Manager would have been the least they could have done - Kerrie