Bad service, horrible treatment of customers and not honouring their commitments!!!!!

I had been tasked with purchasing laptops for our company. On Friday afternoon, I went to the Incredible Connections in Fourway Crossing, where a consultant, assisted me. I asked for a quote for 7 laptops, and requested a discount as I was going to purchase a large quantity.

This consultant agreed to give me 5% on the cost of ALL the laptops purchased. I will get approval for the purchase from my company and return during the weekend (since it was Friday) to purchase and pay for the laptops.

When I return on Sunday, the SAME consultant then told me that they did not have ANY of the laptops in stock except the demo on display. He offered me a further 5% on the demo agreed to buy the demo because it has been used, and I requested that they order the remaining laptops.

When I tried to pay for the demo laptop, The MANAGER told that I cannot do a transfer (an option of payment which they quote on their invoices as a method of payment). I spent 2 HOURS trying to pay for the laptop using the payment option suggested by the Manager, only for their payment system not to work and be sent away with NONE of the 7 laptops I came to buy!!!!!!!

Despite all this, I received a call from/ the manager on Monday that the laptops have GONE UP in price since the day before, by R2,000 per laptop, and they could no longer honor the amount invoice!!

I explained that the ONLY reason I was not able to buy them at that price was because they REFUSED to allow me to transfer (using the option that the funds would reflect the same day, and asked them to confirm with their bank before giving me the laptops)!!

Further the Manager then told me that I could not get the 5% DISCOUNT THEY INITIALLY PROMISED, because he was not aware of it. When I asked that he allow me to speak to the consultant who assisted me so that he can confirm the discount, the consultant BLATANTLY ****, shouting at me on the phone that he never made such a promise!!!! I told them that it was unprofessional how they treat their customers, and that I would report it to head office. The Manager then told me that I could not provide to their head office, and that it would be my word against theirs!

I then received a call after 5 minutes that the REST OF THEIR STAFFF whom were present when I initially came to buy the laptop collaborated my story and confirmed that I was telling the true and I was offered the discount when I initially came into the store requesting the quote.

From not having the stock, not allowing me to make payment, increasing the price and not honoring the price quoted to me, calling me a **** and shouting at me, I will NEVER AGAIN do business with Incredible connections, a company I once respected and valued, if this is how they treat their customers!!!!