Bad Service From Incredible Connections_Menlyn

I write this complain with a huge disappointment from Incredible Connections’ sales manager Matthew Marx. On the 23rd of January 2021 I bought an Ultra Link Android TV Box for R749 from Incredible Connections-Menlyn. From the day of purchase of the item I realized that it has a network connection problem. I then decided to return it on the 31st of January 2021 in exchange to another TV box. To my surprise, I was requested to pay 15% on the item I was returning as a handling fee. I then requested the sales manager, Matthew Marx. He said to me “Dude you have two options, it is either you pay 15% handling fee for the item, or you get out of the shop”. I told him to stop calling me a dude, he said he will call me a dude irrespective. I am extremely disappointed at the poor service and the unjust treatment I received as a customer. Matthew is clearly ***********, rude, full of himself and most probably ******. I will never buy any product from Incredible Connections-Menlyn and I want my 15% back as this is ******** and *******.