Bad Service from Incredible connection Rosebank

My beats by Dre Studio wireless headphones after 3 months of use the ear cups started to tear and the cushion was exposed, further the bluetooth kept loosing connection when i would change tracks either on the headset or my mobile device. This is very concerning as this product is +- R7000. I took it into incredible connection Rosebank to get it replaced (Sat 19th March). They informed me that they would contact me on the Tuesday 22nd I asked if they could speak to the supplier to spend up the process as I was going to be travelling the following weekend and needed my headphones.They said they would call me with feedback. All I can say is that they have not called me I have to do all the chasing around to find out the progress. When I asked for a refund of the cost of the goods based on the principal of poor customer service and that the supplier not have stock I was told by the store manager that I would only get a refund once the supplier gave them a credit. I'm appalled, what ever happen to customer coming first? Furthermore they were not willing to get a replacement one that in the other branches due to \things don't work like that over here\" Never again will I buy from IC "