Bad service. Dont care about the client.

I would give them a 0 if I could. I bought a cellphone from Incredible connection and within 5 months the screen was faulty although it did not fall. I took it back to the store to be fixed where I dealt with an arrogant technical consultant named Ryan who told me that the phone will be fixed within 21 days. I remained patient although requiring the phone for my daily work. At day 21 I was told the phone was not fixed. I was told to call the call centre for further assistance. I received a reference number and was told that I will get a response the next day. A week later no response from no one. The store manager then tells me that they don't have my phone anymore and I have to jump through hoops to get a refund. As if I have not jumped through enough hoops already. When asked for the area managers name and number, I am told that I must call the call centre who don't have any managers working today for me to speak to and lay a complaint.