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alicia L

1 reviews | Active since Mar 2014

12 Mar 2016, 12:26

Bad service delivey from your suppliers!!!!!

I bought a Lenovo tablet on contract through Vodacom. I did the contract at Incredible Connection Cape Gate. The contact was done early in January 2016. I took my laptop back to Incredible Connection on 31 January 2016 because it didnt charge and couldnt switch on. The technician at Incredible Connection told me that because it is longer than 7 days after purchase the laptop will have to go to Lenovo for assessment and repair. He assured me that it would take 7-10 working days then I would have my Laptop back. Well..I still havent received my Laptop back..its been 41 days and counting. The guy at Incredible Connection told me that he would request a credit from Lenovo so that I can get another Laptop, its been a week now and still nothing. How am I supposed to do my work?? This is the most disgusting after service yet. And I still have to pay for the damn Laptop even though I dont have it.

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Replies (1)
Incredible Connection
Incredible Connection's reply12 Mar 2016, 12:50
Official
Hello lewisa01,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 724905.

Thanks and kind regards,
Customer Resolution Center