Bad Service by Incredible Connection and their service provider Aramex

I have ordered something from you online and sent it via ARAMEX. THEY ARE saying THEY ARE open for 24 hrs of which that is not the case. Why are THEY lying? I have been holding on the line for 20 minutes and there been no answer. What makes matters worse is that I am calling during the schedule in their WEBSITE. Their chat board is not working as well. Their driver has **** and said they COULD NOT locate me whilst my phone has been with me and there people at home. CAN YOU PLEASE DEAL WITH YOUR SERVICE PROVIDER AS I DID NOT GET MY PARCEL WHICH I HAVE FULLY PAID FOR AND I WAS TOLD THAT IT HAS SHIPPED OUT TO ME. ALL I'M GETTING IS LIES INSTEAD OF ASSISTANCE.